Member cannot access app
complete
Teri Rosenbaum
Sorry, I know there have been a few of these but I've lost track of if this has been asked about yet. Please also tell me / remind me any steps I can take in future to better stress test these issues!
A (new) active member has been unable to access the app for a few days now. Screen attached. Her email looks correct and she says she has tried to reset the password many times. She is getting an "unauthorised" error.
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Yayem
for records: this was completed on video call earlier this morning
Yayem
marked this post as
complete
Teri Rosenbaum
Sorry, I messed this up by not sharing the password with her and she has reset it. Could you please reset it to Password123 again?
Teri Rosenbaum
Please Yayem could you do this today? This poor woman is getting so frustrated with me
Yayem
marked this post as
closed
We have set the users password to "Password123"
The user never actually set their own password.
Teri Rosenbaum
Could we get a resolve on this today? This member is getting incredibly frustrated. Thanks -
Yayem
marked this post as
under review